Payment & Billing Options
Easy Payment Options for Members
- Lane Electric Drop Box
- City Hall in Lowell Drop Box
- MoneyGram: MoneyGram Locations Moneygram (PDF)
- Call 1-877-562-5503 (available 24 hours, 7 days a week, 365 days a year). Account number required.
- Online with SmartHub or SmartHub App
Electronic Fund Transfer (EFT)
This option gives members the opportunity to save a check each month and have their electric bill deducted from their checking or savings account. It’s quick and convenient. If you are interested in the Electronic Funds (EFT) option, you may set this up using our SmartHub option.
VISA / MasterCard / Debit
This option gives members the opportunity to have their monthly bill paid with their credit/debit card and possibly accrue points toward travel or reductions on other purchases through their credit card company.
If you are interested in paying by VISA/MasterCard or Debit Card, you may set this up using our SmartHub option.
You can also enjoy the convenience of viewing and paying your bill online with Lane Electric’s innovative SmartHub. Key features include 13-month usage and cost graphs, the ability to inquire on payments, current balance and SmartHub history. You can print your bill anytime so you will no longer receive a paper bill in the mail. Lane Electric’s SmartHub uses secure socket technology to protect your transactions. Please note that SmartHub is a tool for monitoring your energy use – it is not part of our billing system.
It’s easy to sign up! Just click on the “Sign Up Today” Once you are signed up you will receive an e-mail every month when your bill is ready to view. If you would like more information on SmartHub, call our office.
Billing Options for Members
Pay as you go (Prepaid)
- No “surprise” monthly billing
- No due date
- No late fees
- Payments to fit your budget
How Prepaid Works
You must maintain a credit balance on your prepaid account. Charges are deducted daily from your available credit. If your credit balance falls below $20, you will be notified by phone, text, or e-mail. Our Member Service department can give you historical usage information so you can plan for both summer and winter energy use. You can check your balance by phone, SmartHub App (download from your app store) or online via SmartHub.
Once enrolled, you can access this information in the comfort of your home, or on-the-go with your smart phone or iPad. You’ll have access to your prepaid balance 24/7. Through SmartHub, you can review your daily consumption quickly and easily, helping you manage your energy use for maximum benefit. Please note that SmartHub is a tool for monitoring your energy use – it is not part of our billing system.
Come in and talk with our Member Service Representatives for more detailed information on how the program works.
The Even-Pay Plan gives members the opportunity to avoid the “ups and downs” of their electric bill. If a member participates in this program, for eleven months they pay an average identical amount based on the electricity use during the past 12 months. On the 12th month members receive a bill that “balances” their account. Depending on their actual electricity use, the bill makes up the difference between their actual bill amount and their average bill amount. If a balance is owed, it must be paid in full. If a credit has accumulated it can be credited to your account or you can request a refund by check if the amount is more than $25. You are eligible for Even-Pay if you’ve lived at the same address for at least 12 months and meet credit criteria. The Even-Pay sign up option runs February thru September. To participate, please click on the “Even Pay Form”, fill out and submit.
Round Up your Bill for MAP PLUS
Sign up today to have your monthly bill round up to the next whole dollar. For just pennies a month, pocket change that won’t be missed, you have a unique opportunity to provide emergency aid to families who are experiencing a financial crisis.
The extra change 50 cents per month on average or, $6 per year is your contribution. Lane Electric pays all administrative costs for the program. To participate, please click on the “Map Plus” wording, fill out and submit.