Manager’s Message — April 2020
Lane Electric Cares During Uncharted Times
Dear Co-op Community Members:
These are definitely uncharted times for our community and nation. News of COVID-19 has been extremely dynamic. Suggestions, as well as mandates, are changing daily. At Lane Electric, we care about our members and employees’ health and safety. To continue providing service you can count on, it was imperative we adjust our daily procedures.
Our main office is closed to the public. We plan to keep the office closed through Tuesday, April 28. This date could be extended or shortened as information changes. We will continue to be available by phone or email during normal business hours.
Monday-Thursday 7:30 a.m. to 5:30 p.m.
Outage Calls: 24/7
Although our offices are closed, we are still available to provide service and our expertise. If you need assistance with billing, engineering or energy conservation, we are here to help!
As a member-owned utility, we pride ourselves on doing what is best for all members. Lane Electric does not have a one-size-fits-all approach to our service. Since we aren’t able to visit with you in person, we have provided several options to make payments. We are also available to make necessary arrangements. With the changes and uncertainty around the country, our flexible service remains unchanged.
If you are faced with serious illness or job loss, we help our members when they call. Our team can help avoid disconnect for nonpayment, make arrangements that fit your budget or find resources to help you pay your bill.
Spirit of Giving
During challenging times, there are many members who want to know how they can help. Contributions to our Member Assistance Program help less fortunate members pay their utility bills. Members can round up their monthly bill or make a one-time contribution to this fund.
As we focus on our community’s health and safety, we may need to make other temporary adjustments to our business practices. We will continue to keep you updated and informed during this challenging time. Please check our webpage and/or social media sites for updates. We appreciate your patience and understanding. Stay healthy and safe. We look forward to seeing our members in person soon!