Is the App secure?

Yes! All critical information is encrypted in every transaction run and no personal information is stored on your mobile device. Mobile devices do offer you the ability to store your login information for Apps installed on the device. If you choose to store your login information, any person who has access to your mobile device […]

Is my phone or tablet supported?

Our Apps are supported on the following platforms: IOS 3.1 and above (iPhone and/or iPad) Android 2.1 and above (Smartphones or tablets)

What is a “Native” Mobile App?

A native mobile app is a smartphone application that is developed in a specific programming language for iPhone and Android operating systems. These native mobile apps provide fast performance and a high degree of reliability. They also can access a phone’s camera and address book. In addition, users can use some apps without an Internet […]

What is the difference between the Mobile App and the Web Version of SmartHub?

Our Mobile Apps are native Applications that can be downloaded and installed on your compatible mobile phone or tablet device. The Web version is internet accessible from any web enabled device. Both the Apps and the Web version give you secure access to maintain your account information, view your bills, see payment history, make payments […]

How do I sign up for SmartHub?

If you are an E-bill customer, you don’t have to sign up again. Go to laneelectric.com and click “Login Now” under SmartHub on our Home Page. Sign in like you have in the past using your existing user name and password. If you are not an E-bill customer but want to sign up for SmartHub, […]